Privacy Policy

1. About this policy

This Privacy Policy explains how Discover Home Associates (“we”, “us” or “our”) collects, uses, stores and shares personal information when you use our website, submit a property enquiry, complete a Meta Instant Form, contact us by phone, WhatsApp, email or social media, or otherwise interact with our real-estate consultancy.

2. Information we may collect

• Contact details: name, phone number, email address and city or area.
• Property requirements: preferred location, property type, configuration, budget, purchase timeline, project interest and message.
• Enquiry and service records: enquiry source, call or follow-up notes, site-visit preferences and communication history.
• Website and campaign data: browser or device information, approximate location derived from an IP address, pages visited, referral source, ad campaign information and interaction events collected through cookies or analytics tools.

Please do not submit bank details, government identity documents or other sensitive information through a general website or advertising enquiry form. If documents are later required for a requested service, an authorised representative will explain the appropriate process.

3. How we collect information

Information may be collected directly from you through our website forms, phone calls, WhatsApp, email, office or site-visit interactions. We may also receive information that you choose to submit through Facebook or Instagram lead ads and Meta Instant Forms. Limited technical and campaign data may be collected automatically through analytics, cookies and similar technologies.

4. How we use your information

• Respond to your enquiry and understand your property requirements.
• Share suitable project options, price information, floor plans or brochures requested by you.
• Arrange calls, meetings, project comparisons and site visits.
• Provide home-loan or transaction coordination when you request it.
• Maintain lead and follow-up records, improve our services and measure website or advertising performance.
• Prevent misuse, protect our website and comply with applicable legal obligations.

5. Contact consent and your choices

When you submit your phone number or another contact detail, you authorise us to contact you about your stated property requirement by call, WhatsApp, SMS or email, as applicable. You may withdraw this consent or opt out of promotional follow-ups at any time by telling our representative or contacting us using the details below. Service-related replies to an active request may still be sent when necessary.

6. When information may be shared

We may share relevant information only when reasonably necessary with authorised team members and service providers; developers or their authorised sales teams for project information or site visits; banks or financial representatives when you specifically request loan assistance; and technology or advertising platforms such as Meta and Google that help deliver forms, communications, analytics or campaign measurement.

We do not sell or rent your personal information as a standalone product to unaffiliated parties for their own marketing. Information may also be disclosed when required by law, regulation, court order or a valid request from an authorised public body.

7. Analytics, cookies and external services

Our website may use Google Analytics and similar technologies to understand visits and interactions. Leads may also come through Meta services, including Facebook and Instagram. WhatsApp, Meta, Google, developer websites and other external services operate under their own privacy policies and terms. You can control cookies through your browser settings, although some website functions may be affected.

8. Data retention

We retain information only for as long as reasonably necessary to respond to enquiries, provide requested services, maintain appropriate business records, resolve disputes and meet legal or regulatory requirements. Retention periods can vary depending on the nature and status of the enquiry. Information that is no longer required may be deleted or securely anonymised.

9. Data security

We use reasonable administrative and technical safeguards designed to protect information from unauthorised access, misuse, alteration or loss. However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Your privacy rights

Subject to applicable law and reasonable identity verification, you may request access to your personal information, correction of inaccurate information, deletion of information that is no longer required, withdrawal of consent or cessation of promotional communications. Send your request to discoverhomeassociates@gmail.com. We will review and respond within a reasonable period.

11. Children's privacy

Our property consultancy services and enquiry forms are intended for adults. We do not knowingly seek personal information from anyone under 18. A parent or guardian who believes that a minor has submitted information may contact us to request its deletion.

12. Policy updates

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be posted on this page with its effective date.